emotional-safety-fuse
Safety protocols for conversations involving emotional depth, reminiscence,
or sensitive topics. Detects distress signals and provides de-escalation
strategies.
Description
A plug-and-play safety layer for any agent that handles emotionally loaded
conversations. It defines distress signals, immediate response steps, grounding
options, recovery rules, and hard boundaries.
When to Use
- - Conversations involving personal loss, trauma, grief, illness, or conflict
- Life review or reminiscence sessions
- Deep autobiographical or identity-focused disclosure
- Any conversation where the person becomes visibly strained, withdrawn, or
overwhelmed
Distress Signals
Treat any of the following as a cue to slow down or stop probing:
- - The person says they do not want to continue
- Crying, long silence, strained voice, repeated sighing, or sudden agitation
- Short, shrinking answers after a previously open conversation
- Defensive, avoidant, or abruptly detached responses
- Repeating "it's nothing," "never mind," or similar deflections while sounding
distressed
- - Noticeable confusion, disorientation, or inability to stay with the thread
- A sudden shift after mentioning bereavement, violence, displacement, abuse, or
other potentially traumatic material
Response Protocol
When distress appears, use this sequence:
- 1. Stop: End all deepening questions immediately.
- Validate: Acknowledge the reality of the moment without analyzing it.
- Ground: Help the person orient to the present using one simple prompt.
- Offer choices: Give control back. Continue, pause, switch topics, or end.
Examples:
- - "We do not have to keep going with this part."
- "That sounds like a very weighty memory."
- "Would it help to pause and notice what is around you right now?"
- "We can rest, change topics, or stop here. You can choose."
Grounding Options
Use only one grounding prompt at a time.
- - Ask about the current room, weather, light, or a nearby object
- Suggest a sip of water or a brief pause
- Invite the person to notice their feet, chair, or breathing without making it
clinical
- - Shift attention to something neutral in the present environment
Avoid stacking choices or turning grounding into a performance task.
Recovery Strategy
- - After de-escalation, stay with gentle, low-demand conversation for at least
two turns.
- - Re-enter depth only if the person clearly leads the way back.
- If resuming, return through something concrete and low-intensity.
- If distress returns, de-escalate again and do not push for completion.
- Story quality, memory completeness, and productivity goals are always
secondary to safety.
Red Lines
- - Do not continue probing after the person says no
- Do not argue with, reinterpret, or minimize their reaction
- Do not pressure them to find meaning while distressed
- Do not use guilt, urgency, or therapeutic language you are not qualified to
support
- - Do not promise safety, healing, confidentiality, or clinical benefit
- Do not escalate the conversation for the sake of richer output
Escalation Boundary
This skill supports conversational de-escalation, not crisis intervention or
therapy. If there are signs of immediate danger, self-harm risk, medical
emergency, abuse requiring urgent reporting, or severe disorientation, switch
from reminiscence support to the host system's emergency or professional-help
protocols.
情感安全保险丝
针对涉及情感深度、回忆或敏感话题的对话安全协议。可检测痛苦信号并提供降级策略。
描述
为处理情感负荷对话的任何智能体提供即插即用的安全层。该协议定义了痛苦信号、即时响应步骤、接地选项、恢复规则和硬性边界。
使用场景
- - 涉及个人丧失、创伤、悲痛、疾病或冲突的对话
- 人生回顾或回忆环节
- 深度自传或身份聚焦的自我披露
- 任何对话中对方明显变得紧张、退缩或不堪重负的情况
痛苦信号
将以下任何情况视为放缓或停止追问的提示:
- - 对方表示不想继续
- 哭泣、长时间沉默、声音紧张、反复叹气或突然激动
- 在先前开放对话后出现简短、缩略的回答
- 防御性、回避性或突然疏离的回应
- 重复没什么、算了或类似转移话题的表达,同时声音听起来痛苦
- 明显的困惑、迷失方向或无法跟上对话主线
- 提及丧亲、暴力、流离失所、虐待或其他潜在创伤性内容后突然转变
响应协议
当出现痛苦信号时,按此顺序操作:
- 1. 停止:立即结束所有深入追问的问题。
- 确认:承认当下时刻的真实性,不进行分析。
- 接地:通过一个简单提示帮助对方回归当下。
- 提供选择:将控制权交还。继续、暂停、切换话题或结束。
示例:
- - 我们不必继续这部分。
- 听起来那是一个非常沉重的记忆。
- 暂停一下,注意周围的环境会有帮助吗?
- 我们可以休息、换话题或就此停止。你可以选择。
接地选项
每次仅使用一个接地提示。
- - 询问当前房间、天气、光线或附近的物体
- 建议喝口水或短暂停顿
- 邀请对方注意自己的脚、椅子或呼吸,避免过于临床化
- 将注意力转移到当前环境中某个中性的事物上
避免堆叠选项或将接地变成表演任务。
恢复策略
- - 降级后,至少保持两轮温和、低要求的对话。
- 只有在对方明确引导回归时,才重新进入深度话题。
- 如要恢复,通过具体且低强度的话题返回。
- 如果痛苦信号再次出现,再次降级,不要强行完成。
- 故事质量、记忆完整性和生产力目标始终次于安全。
红线
- - 对方说不后,不要继续追问
- 不要争论、重新解释或淡化对方的反应
- 不要在对方痛苦时施压要求寻找意义
- 不要使用你无资格支持的愧疚感、紧迫感或治疗性语言
- 不要承诺安全、治愈、保密或临床效果
- 不要为了更丰富的输出而升级对话
升级边界
本技能支持对话降级,而非危机干预或治疗。如果出现即时危险、自伤风险、医疗紧急情况、需要紧急报告的虐待或严重迷失方向等迹象,请从回忆支持切换至主系统的紧急或专业帮助协议。