Shift Scheduler

Overview

This skill manages staff scheduling queries and shift-related requests.
It reads schedule data from the configured source and routes requests
to the appropriate manager for approval.

Depends on: Staff list + schedule data from Step 02 / Step 05 config.
Configured in: skills_config.shift-scheduler

Data Source Options

Reference: schedule-formats.md

Query Types & Responses

"我今天几点上班？"

1. 1. Identify the asker (match to staff list by WeCom ID or name)
2. Look up today's shift in schedule data
3. Return: shift start/end time + location (if multi-floor/location)

CODEBLOCK0

"今天谁在当班？" (Manager query)

"我想换班" (Swap request)

1. 1. Confirm: who wants to swap, which shift, with whom (or open request)
2. Check if target staff is available (not already scheduled)
3. Submit to manager for approval (L1)
4. Notify both parties of outcome

"我想请假" (Time-off request)

1. 1. Confirm dates and reason (optional)
2. Submit to manager (L2 — always needs approval)
3. Check if replacement coverage is available; flag if not
4. Track request status; notify when approved/denied

Proactive Shift Reminders

⏰ 上班提醒

张三，明天 [date] 你的班是：
  10:00 – 19:00（[location]）
  记得准时到岗～

Swap Request Flow

CODEBLOCK3

On-Call Routing Integration

The shift schedule drives escalation routing in complaint-handler and inventory-query.

When an escalation fires:

1. 1. Check current time against shift schedule
2. Route to whoever is listed as on-duty manager for this time slot
3. If no on-duty manager found: fall back to off_hours_contact in INLINECODE9

This ensures L2/L3 alerts always go to the right person, not just a fixed manager ID.

Schedule Update

When manager pastes or uploads a new schedule:

1. 1. Parse it using INLINECODE10
2. Validate: no double-booking, all shifts covered, no gaps > 2 hours during open hours
3. Confirm with manager before activating
4. Archive previous schedule

Script: scripts/parse_schedule.py — parses Excel/text schedule into structured JSON.
Reference: schedule-formats.md